The customer
A nationally recognized roadside-assistance leader coordinating millions of time-critical service events through a large mobile workforce and complex operational network.
The problem
Roughly 3,000 patrols and dozens of legacy roadside tools, held together by more than a hundred interfaces.
What we built
We are supporting a multi-year modernization using Microsoft Dynamics 365 Customer Service and Field Service for case management, scheduling, dispatch, diagnostics and fulfilment, with optimization layered on top.
What changed
- Discovery completed in eight weeks
- One operational backbone for roadside events
- Legacy tool estate on a retirement path
Built with
- Dynamics 365 Customer Service
- Dynamics 365 Field Service