Customer story

One commercial platform for a national building-products distributor

Sales and customer engagement unified on Dynamics 365 and Power Platform across hundreds of branches.

The customer

One of North America's largest building-products distributors, with an extensive branch network and a highly distributed commercial organization.

The problem

A distributed branch organization was selling in a hundred slightly different ways.

What we built

We unified sales and customer engagement on Microsoft Dynamics 365 and Power Platform to create one consistent commercial platform.

What changed

One commercial platform across the branch network
Consistent customer engagement
A Microsoft foundation replacing prior CRM

Built with

Dynamics 365 Sales
Power Platform

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