Industries · Health & Life Sciences
We deploy Microsoft business applications for health plans, providers and life sciences organizations — then put governed AI agents on top, where they show up as faster service, closed care gaps and less administrative drag.
Four conversations account for most of the health and life sciences work we take on.
Modernize the contact center
Replace aging service desks and call handling with one omnichannel contact center that knows who is calling and why — cases, appeals and grievances, utilization and care management in the same place.
The rig
The payoff
Grow and retain
Quote-to-card for group, individual and Medicare Advantage, broker onboarding and commissions, and the network recruiting that fixes adequacy gaps — on one CRM instead of four spreadsheets.
The rig
The payoff
Reach the right person
Event-triggered journeys for wellness, preventive care, onboarding and gaps in care — built on live behaviour rather than last quarter's extract, and governed for the data involved.
The rig
The payoff
Get AI into the day job
Take the two stalled pilots that matter and ship them into production — summarization, intake, prior authorization support, field and medical affairs prep — with the guardrails regulated work demands.
The rig
The payoff
What good looks like
The call, the care gap and the clinical follow-up stop being three systems and start being one conversation about one person.
Payer, provider and life sciences work looks different on the surface and shares the same spine underneath — one data model, one set of controls, one place the work happens.
End to end across the member lifecycle, from quote to renewal.
The access, referral and outreach work that decides whether care happens.
Commercial, medical and clinical operations for pharma, medtech and biotech.
Built by us
Visualize the relationships the sector actually runs on — households, broker agency and agent hierarchies, provider networks — from any record, and act on them without leaving the view.
Built by us
Run any repeatable, compliance-shaped process from a template: enrollment and onboarding, credentialing, audits, training deadlines, document submissions — dependencies and blockers visible before they bite.
Our agent library
Built on Copilot Studio, Power Automate and Dataverse — adapted to your data and your controls rather than started from scratch.
Marketing
Drafts and schedules the next best outreach for a member based on care gaps, plan events and prior response.
Operations
Keeps the provider record current, flags what is stale and chases the confirmations that keep directories accurate.
Service
Reads the case history and conversation transcript and hands the representative a summary before they answer.
Service
Structures an incoming appeal or grievance, classifies it and routes it against the clock that governs it.
Operations
Tracks documents, expirations and verification steps across a credentialing queue and escalates what will slip.
Growth
Answers broker questions from plan documents and commission rules instead of routing them to a person.
Insight
Assembles the background a field medical or commercial team needs before an engagement, from the sources they trust.
Governance
Summarizes changes relevant to your programs and turns them into tracked tasks with owners and dates.
Regulated work raises the bar on AI, not the ambition. Five pillars are how we get from pilot to production without a governance argument at the end.
Your people learn on your use cases, not a generic course.
Working capability in weeks, iterated in production.
Security, data boundaries and responsible AI signed off before scale.
Champions, comms and workflow changes so the tools get used.
Reporting that shows what the AI programme returned, by use case.
Nobody in this sector is short of systems. They are short of one place where the member, the patient and the provider are the same person to everyone who touches them.
Jonathan YundtVP, Health & Life Sciences
60-minute envisioning session to start
Turn required member communication into personalized, event-triggered journeys that drive better health outcomes.
Offer60-minute envisioning session to start
One governed provider record that speeds onboarding, cuts denials and keeps the network compliant.
Turn required member communication into personalized, event-triggered journeys that drive better health outcomes.
One governed provider record that speeds onboarding, cuts denials and keeps the network compliant.
Global outreach and relationship management on Dynamics 365 Sales, now extending into AI and data.
Not a sales call — a working session with the people who would actually do the work.
