Customer story

Outreach modernization for a global pediatric research institution

Global outreach and relationship management on Dynamics 365 Sales, now extending into AI and data.

The customer

A world-leading pediatric research and treatment institution known globally for combining compassionate care with pioneering work against serious childhood diseases.

The problem

Mission-critical relationships were being managed in systems that could not see each other.

What we built

We modernized global outreach and relationship management on Microsoft Dynamics 365 Sales and are extending the platform into further AI and data work, including the legal organization.

What changed

  • Global outreach on one platform
  • Relationship data consolidated
  • AI and data opportunities in flight

Built with

  • Dynamics 365 Sales
  • Azure AI