The customer
A prestigious international luxury hospitality group creating highly personalized guest experiences across a select portfolio of globally renowned properties.
The problem
Personal service at the highest end cannot run on disconnected guest data.
What we built
We are leading a multi-wave guest engagement transformation on Microsoft Dynamics 365 and Customer Insights, spanning marketing, membership, customer engagement, data and digital experience.
What changed
- Room-proposal creation time reduced after go-live
- Guest data unified across properties
- Multiple workstreams delivering in parallel
Built with
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service
- Dynamics 365 Marketing